One Night at Indian Call Centre: EurAsian Times

New Delhi / EurAsian Times

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The call center’s are thriving rapidly in the Indian subcontinent. India today is a flourishing IT industry, with the second  largest English speaking population in the world after the United States . With educated and cheap manpower readily available, the outsourcing business is at its zenith in India. In the United States, a company will have to shell out at-least 1600 dollars per month, approximately Rs. 96,000 to employ a customer care executive. However in India, the company pays them around 15000 INR a month, that too for grueling and exhausting nights shifts.

With this economical advantage, India today has become the hub of global business outsourcing. Even though the outsourcing business has generated tremendous employment, it has adversely affected its employees. Working at night can have a detrimental impact on the human body. Sleeping is very essential for a person, as it relaxes and refreshes the human body and helps to maintain good health.  Sleepless nights can disturb the normal functioning of the body and can cause headaches, annoyance, and exhaustion. One can also suffer from various disorders like depression, anxiety, insomnia, somnolence or drowsiness, petulance and many other disorders.

Now if these night shifts were regular, then one could get acclimatized to the new process and system. Unfortunately that is not the case. You may be asked to work at night for a month and then get abruptly transferred to the morning shifts. These shifts keep changing quite often, which do not permit the human body to adapt to a particular timings. A person already frazzled due to lack of sleep, has the daunting task of talking continuously on phone, for hours. This process can be nerve wrecking and one is desperate to this bust the stress and hypertension.

To combat this stress, the employees gradually turn towards smoking. Starting with few cigarettes a day, they become heavy chain smokers as the time passes and responsibility increases . In the growing list of chain smokers, female employees are at par with their male counterparts, if not ahead. One can see them smoking heavily, as women’s are more vulnerable to anxiety and depression.

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